OUR POLICY ON PRIVACY

We care about your privacy at Arctic Heat Vapes. We promise to keep your personal information private and make sure that your online buying experience is safe and secure. This policy tells you how we gather, use, and protect your information when you visit our website or buy something from it.

We may change this policy from time to time, therefore we suggest that you read it every so often.

What Information We Collect

We get information from you when you:

• Sign up for an account
• Make an order
• Sign up for our
• newsletter
• Get in touch with our
• customer service staff

You may need to give your name, address, phone number, email address, and payment information.

We also automatically get some information, like:

• Address of the IP
• Type and version of the browser
• Information about the device
• The number of pages seen and the time spent on our site

This helps us make the website work better and make your purchasing experience better.

Details about payment

We utilise safe third-party payment processors to handle all of our payments.

Credit and Debit Cards: Our payment processor encrypts and securely processes your card information. We never save all of your card information on our systems.
PayPal: If you use PayPal, only you and PayPal know your login information. For order fulfilment, only your billing and delivery information is shared.
How We Use Your Data

We use your personal information to:

• Take care of your orders and send them out
• Give customer assistance and answer questions
• Send updates on orders, tracking information, and receipts.
• Make our website, services, and user experience better
• Send marketing messages (if you signed up for them)

You can stop getting promotional emails at any time by clicking the “Unsubscribe” link at the bottom of every email or by changing your choices in your account.

Cookies

Cookies are used on our website to make your browsing experience better and to remember your preferences.
Cookies let us figure out how many people visit our site, make it work better, and display you relevant deals.

You can change your browser settings to control or turn off cookies. But doing so could change how you use our website.

Services from Other Companies

We cooperate with reliable partners who help us run our business smoothly, such as:

Google Analytics provides information about website traffic (just anonymous data)
Klaviyo is an email marketing service that helps you send out newsletters and deals.
Shipping companies will deliver your orders and give you tracking information.

These partners only have access to the information they need to do their jobs, and they must keep your data safe.

Checking Your Age

We may utilise age verification technologies to make sure that clients are over the legal age to buy our items in Canada, which is 19 in most provinces. Verification could be looking at public records or asking for proof of identity. You can read our terms and conditions.

Keeping and protecting data

All personal information is kept safe on servers in Canada or with reputable overseas providers that follow data protection laws.
We employ conventional encryption and security methods to keep people from getting in without permission or using the information in the wrong way.

Your Rights

You are allowed to:

Ask for access to your private information
Fix any wrong information
Ask for your data to be deleted (if the law allows it)
Take back your permission for marketing messages

Please email us at support@arcticheatvapes.ca to make any of these requests.

Keeping Data

We only keep your information for as long as we need to in order to perform our services and follow the law. We may store some records of orders and payments for up to six years for tax reasons. You can find our Refund and Returns Policy page here.

This Policy Has Changed

We may alter our Privacy Policy from time to time to keep up with changes in our business or the law. This site will always have the most recent version.

Last changed: October 2025